Penbook support

I need help because:

• I already bought Penbook, but the app says I need to upgrade.
• I want to cancel my subscription.
• I want a refund.
• My devices aren't synchronizing.
• I've lost my work.

I already bought Penbook, but the app says I need to upgrade.

1. Open Penbook
2. Tap 👤Account (top right)
3. Tap "Restore Purchases" (you might have to scroll down a bit)

I want to cancel my subscription.

Using the device you installed Penbook on, tap the following link:

https://apple.co/2Th4vqI (open it on the device with Penbook)

This will show you a list of your App Store subscriptions. You can cancel Penbook from here.

(If you don't see Penbook here, that means your Apple ID does not have a Penbook subscription.)

If you disable renewal, you will be able to continue to use your subscription's features until the current period runs out.

I want a refund.

We can't refund you directly; please contact Apple. Here are their instructions for requesting a refund:
‍
‍https://support.apple.com/HT204084

My devices aren't synchronizing.

If you use Penbook on two or more devices and your work isn't synchronizing, here are some things to check:

• On each of your devices, look for a cloud icon on the right side of the Shelf. Is the cloud red? If so, what's inside of it? (an up arrow, a down arrow...) This will be important if you need to contact support later.
• On each of your devices, go to the Settings app. Are there any outstanding items, like updated terms of service requesting your agreement?
• Are all of your devices signed in to the same Apple ID (check in Settings) and the same App Store account (check in the App Store app)?
• Is Penbook allowed to use iCloud? You can check by opening Settings, tapping your Apple ID, then tapping "iCloud" -> "Show All" and making sure Penbook is enabled.

If nothing there helps, you need to make a backup of your Penbook work, as follows:

1. On your main device (the one that has all of your work, not the one that isn't receiving updates) tap 👤Account
2. Tap "Penbook backup"
3. Tap "Backup your books"
4. Save your Penbook backup file to "On my iPad"

Now, please contact support through the app.

I've lost my work.

You may be able to recover some snapshots of your work by tapping 👤Account, then "Penbook backup", then "Export page snapshots". Please contact support through the app for further assistance.